Payment, Shipping & Returns

Please note: if you have an urgent order, do not use our website to order products. Instead, please contact us directly on with your order requirements.

During the checkout process, the ‘Bill-to’ information refers to the billing address to which your bank mails all statements / correspondence. This address must correspond with the address that your bank has on file. A customers ‘Bill-to’ address can vary to ones ‘Shipping Address’. It is important that you enter a contact number when placing your order, and that all information is current and accurate.

Payment methods

Through the Shopify gateway, we accept Visa, Mastercard, American Express and Paypal. Payments may be processed immediately. All new orders are subject to a verification procedure to protect against credit card fraud and identity theft. Should we deem necessary, we will contact you via email or phone to verify you are the card owner, or confirm your shipping information. This process may delay an order by a few days.

Cancelling your order
To cancel an order, please send an email detailing the transaction to
If the order has not been shipped, it will immediately be cancelled with no penalty. If the order has been shipped, the guidelines for an unwanted return will be followed (see refund policy above). 

Shipping Rates
Where possible, delivery is calculated and charged on an individual order basis.
The recipient is responsible for all customs fees, including duty and taxes and additional border fees. 

As far as possible, orders will be processed and sent within 3 working days of the order being received. Please note, if we need to contact you regarding your order and product, this may delay the shipment being processed.

Delivery Carriers
The Dark Arts Company will do everything within its power to ensure our products arrive to you undamaged and in a timely manner. However, the risk of loss and title for items purchased from The Dark Arts Company pass to you upon our delivery of your goods to the freight carrier. 

Delivery Addresses
For security reasons, we cannot deliver to PO boxes.
If the delivery details given to us are incorrect, thus affecting delivery, an additional delivery charge may be incurred.

Returns, Replacements & Refunds
We cannot accept returns if;

  • The item has been used in any way
  • The item is not in its original condition, is damaged or missing parts for reasons not due to our error
  • An item is returned more than 10 working days after delivery

Please mail your return and an explanation letter to:
The Dark Arts Company
2B Jacks Road
Oakleigh South
Victoria 3167

Once your return has been inspected, we will notify you of our proposed action.
If approved, credit will be applied to your credit card. No cash refunds.
You agree to accept all return shipping costs.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
At our discretion, we may refund shipping costs.
Processing expenses may be deducted from your refund.

Questions And Contact Information
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at or by mail at
The Dark Arts Company
2B Jacks Road
Oakleigh South
Victoria 3167